Terms & Conditions

Better Together Arch Rentals


By renting our product you agree to these terms and conditions:

Payments: We offer two payment options. All the payment is due up front or Shop Pay, which splits it into 4 interest free payments.

Disclaimer: By renting our floral arrangements you understand that though some of these flowers look real, and are named after real flowers, some of them are in fact artificial, and therefore only resemble the real flower for which it is named after, or referred to. 

All retainers of at least 25% of the total balance must be submitted with all orders. The retainer is deducted from the total price of the wedding/event.

Balance due must be paid in full at least 30 days prior to the wedding/event. If payment of balance due is not made, flowers and decor will not be ordered, and this contract will be closed at the determination of Better Together Arch Rentals. If Better Together Arch Rentals determines the contract can still be fulfilled after this date and you wishes to continue the contract, there will be a 10% fee added to the balance due and an additional 10% fee for each 7 days that the balance is late. Any extraordinary costs incurred due to the late payment will be passed on to you.

Additions less than 30 days prior to the wedding/event, will be accepted up to 7 days prior to the wedding/event and must be paid within 24 hours.

Terms: At the time of the initial retainer, adjustments can still be made to the invoice. Large additions and subtractions are accepted up until the balance is paid in full. There is a guaranteed minimum payment of 75% of the original proposal. Any liability on the part of Better Together Arch Rentals is limited to the full refund of monies paid minus the retainer fee.

Price is for 1 setup/location only. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else. If you need any item moved from the ceremony, to the reception, or anywhere else, an additional moving and setup fee will be required. Our arches, arbors, pillars, and backdrops are very large and often do not fit through normal doorways. They have to be dissembled, which will require our movers and/or florist to remove the florals, dissemble the item, transport it to the new location, then reassemble, and re-apply the florals. We require our own team to move any items. This is due to insurance reasons, which will not cover anyone outside out team to handle our items.

Please be sure to check with your venue to confirm our rentals will fit in the desired space.

All orders include delivery, setup, and pickup, with a pickup time of no later than 9:00 PM, and delivery within 25 miles of our home base.  Pickups past 9pm will incur an additional fee. The delivery cost for orders outside of 25 miles is $1.25 per mile. Please email us and we can give you a quote for this price.

Any pickups past 9PM are subject to a late night pickup fee, which can be found below.

- 9:30pm: charge of $50
- 10:00pm: charge of $100
- 10:30pm: charge of $150
- 11:00pm: charge of $200
- 11:30pm: charge of $250
- 12:00am: charge of $300

Product Handling: No rentals can be left outside overnight, including the altars, arches, or backdrops of any kind, as well as all floral arrangements. Our products cannot be in the rain due to damage. If there is rain expected and the products are outside, we will come get them early or move them to an alternate location, free of charge. No one is allowed to transport, take-down, or move our product without prior written approval.

Any damage incurred to our product beyond natural wear while renting our items will be charged to your card in the amount of 2 times the rental price of the item. If an item is not returned within the rental agreement period of time, you will be charged 4 times the rental cost of the item and will be allowed to keep the item. Your credit card information is safely stored and will be deleted once the items are returned. 

Any décor for the wedding/event not provided by Better Together Arch Rentals is not to be guaranteed by Better Together Arch Rentals even in cases where Better Together Arch Rentals items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and Better Together Arch Rentals will be blameless.

Venue and Location Limitations: Better Together Arch Rentals is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of The Customer; Better Together Arch Rentals will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Better Together Arch Rentals.

Cancellations: We require a 90 day cancellation notice, otherwise your retainer cannot be partially refunded. In the event of a war, fire, tragedy, pandemic, natural disaster, or other emergencies within 90 days of your wedding/event, we will move your retainer free of charge to another date. 

Retainers will not be refunded in full, they will exclude the payment processing fees, as well as any time we spent in communication with you, the time spent forming this proposal, any time spent working on your event preparations, fees charged by our banking institution for refunds, and may include the fees associated with us making this available online for you to rent online. 

Better Together Arch Rentals reserves the right to cancel this contract if at any time Better Together Arch Rentals feels that the obligations cannot be met. Better Together Arch Rentals will credit the amount paid, minus any actual costs incurred up to that point that Better Together Arch Rentals informs you.

Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Orange County, California before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.